Financial Terms, Policies & Agreements
These Financial Terms apply to memberships, care plans, and services from Holistic Family Practice. By enrolling, signing, or agreeing electronically, you accept these terms together with our Terms & Conditions, Privacy Policy, and Disclaimer.
1. Services and Insurance
- Our services are private pay. Laboratory tests may be billed to insurance.
- Remote Patient Monitoring may be eligible for reimbursement through insurance or an employer wellness program. We provide the supporting documentation you need to submit.
- We provide superbills on request. We do not contact insurers about visit-based services, and we do not guarantee reimbursement.
2. Term, Renewal, and Termination
- Term: memberships and care plans last one year from your enrollment date.
- Renewal: they renew automatically each year unless you cancel in writing at least 60 days before the renewal date.
- Early termination: if you end your plan early, you pay whichever is less: the remaining balance of your discounted plan, or the value of the services you have used at our standard, non-discounted rates.
3. Refunds
No refunds are issued once access to services, care plans, or digital tools has begun.
4. Fees, Payments, and Billing
- When payment is due: in full at the time of service, or according to the payment plan you selected.
- How to pay: all major credit cards through our secure payment platform, processed by Stripe, and PayPal.
- Card on file: by enrolling, you authorize us to charge your card on file for the services and payment plan you agreed to.
- Mailed paper statement: $12.95 per statement.
- Late payment: $25 plus 1.5% interest per month on the unpaid balance.
- Returned or declined payments: may be charged an administrative processing fee.
5. Chargebacks
Filing a credit card chargeback for valid charges you agreed to is a breach of this agreement. If that happens, we may submit your signed agreement and records of services to your card issuer, refer the balance to collections, and pursue a breach-of-contract claim. Please contact us first. Most billing questions are resolved quickly.
6. Billing Questions and Disputes
- Contact us first: email [email protected].
- Written disputes: submit them within 10 business days of the transaction or issue.
- Our response: we reply in writing within 7 business days.
- If it is still unresolved: the matter may go to a neutral mediator, and then to binding arbitration in Alexandria, Virginia, as set out in our Terms & Conditions.
7. Confidentiality, Indemnity, and Governing Law
- Your records are kept in HIPAA-compliant systems, as described in our Privacy Policy.
- Both parties agree to hold each other harmless from indirect damages.
- This agreement is governed by the laws of the Commonwealth of Virginia.
8. Contact
Holistic Family Practice
5510 Cherokee Avenue, Suite #300
Alexandria, VA 22312
Phone: +1 757-600-6872
Email: [email protected]
These Financial Terms do not constitute legal advice.